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Terms of delivery

Decibel offers its customers the opportunity to receive their orders directly from our office or through delivery from licensed company’s courier. Delivery is not included in the price of the offered products and systems. 

1. Collection from our office - when ordering from our office, the customer needs to specify the day and time before he wishes to receive his / her materials. When paying by a bank, the client has to show proof of payment when the payment is made less than 24 hours from the day of the order. 

2. Delivery to address - When requesting delivery to address service, it is necessary to specify a payment method - cash on delivery or bank transfer (when paying by bank less than 24 hours from the day of delivery, the client must provide a proof of the payment). Before confirmation of delivery service, Decibel provides information on the terms and the cost of the service. After confirming the value and timing of the delivery, the client must provide names, telephone and exact address, or indicate the office of courier where he wishes to receive his order.

If the customer or person he has indicated for the delivery is not found at the specified address, his order is shifted from the courier to the office of the courier company. If the request is not requested by the customer or a third party authorized by him or her within seven business days, it is considered invalid.


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